1. How do I place an order?
To place an order, simply browse our catalog, note the SKU code of the product you are interested in, and contact us via email at [email protected] or via WhatsApp at +62 81227227150. Provide the necessary details such as your full name, contact information, shipping address, SKU code, quantity, and any custom specifications if applicable.
2. Can I order a custom mirror?
Yes, we offer custom mirror designs. Please contact us with your specific requirements and inspiration, and we will work with you to create a unique mirror that fits your needs.
3. What is the production time for an order?
The production time for mirrors typically ranges from 14 to 21 days, depending on the complexity and specifications of your order.
4. What are the payment terms?
We require a 50% down payment to start processing your order. The remaining balance is due once the mirrors are completed and ready for shipment.
5. What payment methods do you accept?
We accept payments via Bank Transfer and PayPal. Payment details will be provided in the confirmation email after you place your order.
6. How will I know the status of my order?
We will keep you updated through email or WhatsApp about the status of your order, including production progress and shipping information.
7. How are the mirrors shipped?
We carefully package the mirrors to ensure safe delivery to your provided address. You will receive shipping information and tracking details once your order is dispatched.
8. Do you ship internationally?
Yes, we do ship internationally. Please contact us for specific shipping costs and delivery times to your location.
9. What happens if my mirror arrives damaged?
In the unlikely event that your mirror arrives damaged, please contact us immediately with photos of the damage and your order details. We will work with you to resolve the issue as quickly as possible.
10. Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for larger orders. Please contact us directly to discuss your requirements and get a quote.
11. How can I contact you for further assistance?
For any additional questions or assistance, please reach out to us via email at [email protected] or via WhatsApp at +62 81227227150. Our customer service team is here to help!